Troubleshooting uploads and downloads
Resolve common file-size, connection, and unavailable-link problems.
2 min read
An upload will not start or finish
Check the file limit displayed on the upload page and your total storage allowance. If you need the Standard limit, sign in before selecting and uploading the file.
Keep your connection active and wait for confirmation. If an error appears, read it before retrying. A stalled or failed upload is not ready to share just because its progress bar reached the end.
A sharing link is unavailable
Check that you copied the entire link without extra punctuation. The file may have reached its download allowance or its record may no longer be available.
For a one-time link, a previous download attempt may already have consumed the allowance, even if the transfer failed. Ask the sender to upload the file again and provide a new link.
Browser or service errors
For a download that has already started, check your browser’s downloads list and available disk space. Avoid repeatedly pressing Download File.
If the service reports too many requests, wait before trying again. If a browser extension blocks an upload, investigate its warning rather than disabling protections indiscriminately. Persistent failures should be reported using the contact information in the Imprint; include the error message, but do not post private sharing links publicly.